FAQ

FREQUENTLY  ASKED  QUESTIONS

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Q: How do I order from artfilms?

A: However you like! (well almost)

Shop Online: browse our website, add films to the cart, or create a “wishlist” first.  All the features you would expect from an online shop and more.  Institutions can even submit Purchase Orders and receive the goods with an invoice.

If you register and login the system will remember your details. It is especially convenient for schools: after logging in as a school the high school discounts will automatically displayed.

Order by Email: send an email to order@artfilms.com.au and our friendly staff will take it from there.

Phone: Give us a call on +61 3 96900666 between 9am – 5.30pm Monday – Friday and we’d love to talk to you.  Our Head Office is in Melbourne, Australia so to check the time first: http://www.timeanddate.com/worldclock/city.html?n=152

Fax: Send your Purchase Order by facsimile to +61 3 96900644

Post: Send us an order by snail mail!  Lola the dog loves it when the postman brings the post.

 

Q: What currency can I use to pay for my order?

A: All prices on the website and in our catalogues are in Australian Dollars.  All orders are invoiced in Australian Dollars.
You can use our website’s currency converter to estimate your costs or check http://www.xe.com for general exchange rates of the day.

Customers from the UK: if you will pay by bank transfer to out UK account your invoice will be in GBP.

 

Q:  Do I have to pay tax?

A: Australian customers please note that GST is NOT included in the prices.

Non-Australian customers will not be charged VAT or any additional tax.

 

Q: How can I pay for my order?

A: You can pay by Credit Card, PayPal, Bank Transfer, Cheque, Bank Draft.

Paying by PayPal

When you order online the website will direct you to PayPal for secure payment by credit card. Please note that you do not have to be a PAYPAL member for this transaction, though you might choose this option for your convenience. Credit card payment will incur a 3,5% surcharge.

Paying by Credit card

You can also provide us with your credit card details by phone or fax. We can process Mastercard and Visa. Credit card surcharge applies.

Bank Transfer

DIRECT TRANSFER: FROM ALL CUSTOMERS EXCEPT FROM THE UK in AUSTRALIAN DOLLARS
A/C Name: Contemporary Arts Media
Bank Name: ANZ
BSB: 013 435
A/C No: 450854302
International Swift Code: ANZBAU3M
Reference: Your invoice Number
Remittance advice: accounts@artfilms.com.au

DIRECT TRANSFER: CUSTOMERS FROM THE UNITED KINGDOM
Please pay your invoice in GBP to
Bank: HSBC Bank Plc
Address: 196 Oxford Street, London W1D 1NT
Sort Code: 40-05-16
A/C No: 51638939
Account Name: Contemporary Arts Media
Remittance advice: accounts@artfilms.com.au

Cheque/Bank Draft

For non-Australian customers who checkout with a Purchase Order a A$15 bank charge is added.
Mail your cheque / bank draft to

Contemporary Arts Media,

213 Park Street, South Melbourne, Victoria 3205 Australia

 

Q: Do you accept Purchase Orders?

A: Yes, in most cases.

If you are from an educational institution or from a registered organization you have to quote your Purchase order Number. From outside Australia we only accept Purchase Orders from customers who previously purchased from us.

Please note when ordering by Purchase Order
All goods remain the property of Contemporary Arts Media until they are paid for in full.  Payment is required within 21 days of invoice date and late payments will attract a 5% surcharge.  Without payment of your invoice you do not have the requisite license. Using the films without payment after 21 days is illegal and in breach of international copyright law.

 

Q: My school’s purchasing policy doesn’t let me use a credit card.  Can I still order from artfilms?

A: Institutions are able to order without pre-payment.

Choose the “Submit a Purchase Order” option when you are checking out. You need to quote your Purchase Order number. If you are a new customer, we may ask for pre-payment by a means other than credit card.

 

Q:  Where do you ship to?

A: Everywhere (Almost).

Our customers order from all over the world, from Alaska to Chile and from West Africa to East Asia.

 

Q: How do you ship the packages?

A: We use Australia Post to send packages by airmail.

We find this service to be reliable and economical. However, for an extra fee you can also request shipping by courier.  Occasionally we will insist on shipping by courier, depending on the country you order from, but usually we find the good old-fashioned postal services of the world will deliver the goods to you without problem.

 

Q: I need to set up artfilms as a vendor.  What are the company details?

ABN: 65 788 097 528  ACN: 107 103 382

Company Name: Contemporary Arts Media

Address: 213 Park St, South Melbourne, Victoria, Australia, 3205.

Phone: +61 3 9690 0666 Fax: +61 3 96900644

Ordering contact: Simon Rashleigh, order@artfilms.com.au

Accounts contact: accounts@artfilms.com.au

 

Q: How do I request a quote?

A: The quickest way is to create your own quote using our wishlist function.

If you are from a high school and want to see what discounts will apply to you, you will need to login first.  You can also email us and request a quote.  We will usually respond within 24 hours.

 

Q: Can you send a proforma invoice so I can prepay my order?

A: Yes, certainly!

 

Q: Can I preview DVDs before I buy them?

A: For copyright reasons we cannot send DVDs to be previewed.  You can, however, watch screeners for many of our products on this website.

 

Q: Can I return the DVD if it is faulty or the content is not suitable for my course?

A: Please read our policy on Warranty and Refund:
Quality: All orders are accepted on a firm sale basis.  Although all precaution has been taken to provide you with a good quality copy, still some players might have problems playing the DVDs. If you notice any problems, please contact us and we will replace any defective film free of charge.

Content: Of course, we want our customers to be satisfied with the product they buy. If you are dissatisfied with a purchase you can return the item within 10 days for a refund.  We require a written explanation why you think the DVD is not suitable for your teaching purposes. You need to pay for the postage cost only.

From private customers we are not able to accept returns, sorry.

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